Refund policy

Refunds and Returns Policy

At Altra Nursery, we are dedicated to providing you with top-quality plants and exceptional service. Should you need to request a refund or return, please review our policy below:

1. Refunds:

  • Refunds will be processed within 3 business days.
  • Refund requests must be initiated within 7 days of receiving the plant.
  • Valid reasons for refunds include:
    • Dead on arrival (DOA) plants.
    • Plants significantly damaged or unhealthy upon receipt.
    • Errors on our part resulting in the wrong plant being sent.
  • Proof of purchase, such as a receipt or order confirmation, is required for all refund requests.
  • Refunds will be issued via the original method of payment.

2. Returns:

  • Returns are accepted under the following conditions:
    • The plant is in its original packaging and has not been planted or repotted.
    • The plant is returned in the same condition as it was received.
  • Returns must be initiated within 7 days of receiving the plant.
  • Customers are responsible for return shipping costs unless the return is due to our error.
  • Refunds for returned items will be processed upon inspection by our team.

3. Exchanges:

  • Exchanges are offered for:
    • Incorrect items sent by our nursery.
    • Dead on arrival (DOA) plants.
  • Exchanges must be requested within 7 days of receiving the plant.
  • Customers may need to return the original item before the exchange is processed.
  • Exchanges are subject to availability. If the requested item is unavailable, a refund will be issued.

4. Plant Care and Guarantee:

  • We provide care instructions for each plant to ensure its health and longevity.
  • While we strive to provide healthy plants, we cannot guarantee plant survival due to factors beyond our control, such as improper care, weather conditions, or pests.
  • For questions or concerns about plant care, please contact us for assistance.

5. Contact Information:

  • For refund, return, or exchange inquiries, contact us at [contact email/phone number].
  • Our customer service team is available [days and hours of operation] to assist you.

Note: This Refunds and Returns Policy is subject to change without notice. Please refer to our website or contact us directly for the most up-to-date information.

Thank you for choosing Altra Nursery for your plant needs. We appreciate your business!

09/04/2024